Ulises Castellon, CPCU RPA, has worked as a claims professional for over thirty-five years. In 1996, he associated with Fire Cause Analysis, a premier forensic investigation and engineering firm, and is currently Chief Executive Officer. He is also the principal of a consulting business, serving clients as an insurance consultant and expert witness in claims handling and coverage matters. He regularly teaches courses on issues ranging from Arson and Fraud Investigation to Fair Claims Practices. He has presented at various statewide & national organizations on numerous occasions and presented "Bad Faith Nightmares - Trends & Themes" at the 2018 CPCU Society's Annual Conference in San Diego.